Frequently Asked Questions

  1. What is eKco?
  2. How do I use eKco?
  3. Do I need any special software, tools, or training to use eKco?
  4. Who can access eKco?
  5. What types of content does eKco support?
  6. How do I create content on eKco?
  7. How do I receive payment on eKco?
  8. What currency can I charge in on eKco?
  9. What can I customize on eKco?
  10. How do I integrate eKco with my existing website or domain?
  11. My question isn't covered in the FAQ. Where can I get some extra help?

 

1. What is eKco?

We call eKco a "Digital Content Distribution Platform". In simple terms, it's a very powerful, but easy-to-use tool that allows anyone to sell and distribute their videos, and other digital content, to anyone, anywhere in the world.

 

2. How do I use eKco?

The first step is to register an account with us. Registration is free, and even during our Beta release, all usage is completely free also. Once you've created and validated your account, just login and you'll see that eKco is very simple to use.

We also recommend checking out the Quick Start Guide to help you get up and running with eKco in a few easy steps.

 

3. Do I need any special software, tools, or training to use eKco?

Not at all. The great thing about eKco is that everything is contained within a single platform. So you don't need any special software, tools, or even special training to use it. Just sign-up and away you go.

The only thing we recommend is to make sure you are using the latest version of Internet Explorer, Chrome, or FireFox for the best experience when using eKco.

(You may still of course need special software to help you provide your videos and digital content.)

 

4. Who can access eKco?

Basically, anyone, anywhere in the world with an internet connection can access eKco. So that means you can now literally sell your content to anyone, anywhere in the world whenever you want with eKco.

 

5. What types of content does eKco support?

Our guide Supported content types on eKco gives a detailed overview of the types of content that eKco current supports.

 

6. How do I create content on eKco?

On eKco you can create individual videos, courses, or even playlists (mix of videos & courses) as you wish. And best of all, it's very simple to do. If you've uploaded video onto YouTube before, you'll find the process is very similar.

Take a look at the following guides as they'll give you step-by-step instructions on how to create your content:

 

7. How do I receive payment on eKco?

Receiving payment on eKco is very easy. All you need is the email address for your PayPal account. If you don't already have one, you can sign-up for one in a matter of minutes from http://www.paypal.com.

Best of all, unlike other sites, we don't play the middleman. All payments from your customers go straight from their account into yours - no commissions, no delays, and with the safety and security of PayPal's payment infrastructure.

To setup your eKco account to receive payments into your PayPal account, just complete the following steps:

  1. Login to your eKco account and access your Admin panel
  2. From the left-hand menu, select Site -> Payments
  3. Enter the email address for your PayPal account

And you're done! Your eKco account is now setup to receive payments.

If you prefer to use a specific merchant account / payment gateway instead, please send us a request to support@myekco.com and we will be happy to look at how we can support you further.

 

8. What currency can I charge in on eKco?

Currently, eKco only charges in USD. We are looking to add support for other currencies in the future.

 

9. What can I customize on eKco?

After you've spent a bit of time with eKco, you'll see that there is a lot that you can customize about your account to truly make it your own. You'll want to experiment a bit to find the best combination to suit you and your business, but here's a quick overview of what you can customize:

  • Custom logo,
  • Font family,
  • Font colors,
  • Button colors,
  • Social media buttons,
  • Site background,
  • Footer pages (e.g. About Us, News, etc.),
  • Home page (with our custom-built home page editor),
  • Site title & tagline,
  • Gallery heading, and
  • Domain integration.

And if you have any other features that you would like us to add to eKco, please send us your feedback so we can see how else we can improve eKco for you.

 

10. How do I integrate eKco with my existing website or domain?

Please see our Integrating eKco with your existing domain guide.

 

11. My question isn't covered in the FAQ. Where can I get some extra help?

If you've got a question or encountered an issue that's not covered in the guides or FAQs, or you have feedback or new features you'd like to request, you can always send a request to our Support team.

Just log into your eKco account. Go into your Admin panel, and select 'Support' from the left hand menu. Provide us with details of your question, issue, or request, and one of our team will get back to you within 24-48 hours.

Have more questions? Submit a request

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